Help is always close at hand!

With Techotel’s Positive Service Agreement, you have access to 24 hour support and hotel-trained consultants who have experience with everyday life in a busy hotel environment.

Techotel Positive Service

We are committed to always provide a positive, fast and efficient service to our customers. Always polite, positive and helpful.

We work with internal follow-up systems, and our goal is that our customers should always have a positive experience when dealing with us.

An important part of our service concept is our Telephone Support 24 hours a day, 365 days a year.

Updates and new versions

Continuous updates of the program are included in your license agreement. Our customers always get the latest version of the system at no extra cost.

Looking for new features and functions?

Our customers have the opportunity to request functions in Picasso Digital for further development  in order to tailor the system to exactly your workflow.

24 hour tel. support

Guick guide to phone lines

7 am – 11 pm (Friday: 8 am – 11 am)
System errors and help with Operating system:
Contact to support – Free!
Tel. +45 36 19 21 30 – or direct no. to your Tech support.

11 am – 3 pm (Friday: 11 am – 2 pm)
System error: contact to support – Free!
Help with Operating system: €130 –/hour.
Tel. +45 36 19 21 30 – or direct no. to your Tech support.

3 pm – 7 am (Friday: 2 pm – 8 am) HOTLINE:
System error: contact to support – Free!
Help with Operating system: €250-/hour.
Tel. +45 29 25 01 01

Self Help Systems

We attach great importance on making the service of the Techotel system meet the highest demands in an industry where business is conducted around the clock and all year round.

We make sure our customers to a great extent can help themselves, so that the most ‘critical’ parts of the system work, even if something does goes wrong.

Thanks to the built-in security features, you do not lose information that was once stored.

Instructional videos on Youtube

Picasso Digital has its own channel on YouTube here where you can see a wide range of instruction guides to Picasso Digital’s many features.

Operating info

If you experience problems with Picasso Digital, you can visit our website at any time. By clicking the Operational Status button at the top right, you can always see the current operating status.

Picasso Digital manual

You can read about Picasso Digital’s many features and how they are used in the manual.

Call or write to us
if your would like to know more about support