These are some minimum technical requirements for Picasso to run correctly.

If you do not meet one or more of these requirements, the result may be an unstable Picasso, which potentially could inconvenience daily operations.

Picasso installation on your part consists of setting up the VPN from your Router/Firewall to ours. it is important that this is set up correctly, as the VPN connection can otherwise close and with it the connection to Picasso disappears.
In addition, the installation consists of setting up your PC, and there are several parameters which will result in a stable connection when using Remote Desktop Connection, which is the program that provides the connection to Picasso.

Minimum Technical requirements

  • Windows Operating System
  • Power management of the PC
  • Power management of Network cards
  • Prevent local resources on the connection
  • Setting up Keep Alive
Windows Version
  • We have experience and know of the issues with earlier versions of Windows 10, therefore a version 1903 or later must be used. This is because the previous versions may have difficulty connecting with Remote Desktop.
  • To support all features and to ensure a stable connection to Picasso, the Windows version must be Professional or Enterprise.
General Power management

The power management on the PC must be set up to run High performance. This is because in Windows there are power management functions that shut down the network connection. When this happens, the connection to Picasso is lost as well as any unsaved work. The work must be recreated after a connection has been re-established with Picasso.

Power management of the Network card

Select the properties of the network card used on the PC, and select the power management tab under the configuration button. Windows has a default setting here that locks the network card if this is not used. Since there is no particularly large network consumption on a Picasso connection that is not being used, this will be perceived by the network card as not being used. When this happens, the network card will be turned off. When this happens, the connection to Picasso and along with the possibly unsaved work is lost. The work must be recreated after a connection has been re-established with Picasso.

Prevent local resources on the connection

When using Remote Desktop Connection, the default setting from Windows is to bring your locally set-top printers with you. The locally installed printers will often be the same printers you get when you connect. This means you have two different ways of installing the same printers, which means that it takes longer to log in, and it can cause major problems with printer installation and selection of standard printers. Therefore, the check box for printers must be removed under the Local Resources tab on your Remote Desktop connection.

Setting up keep Alive

This is a feature in Windows that helps Windows keep the connection live. This feature works in Local Group Policies. The policy is called “Configure Keep-Alive Connections Interval”, it can be found under Administrative Templates / Windows Components / Remote Desktop Services / Remote Desktop Session Host / Connections. The policy must be Activated and the Keep-Alive interval set to 30.

Optimizing the VPN connection

This setup prevents a frequently seen default attachment on your Routers / Firewalls connection up to our Firewall / Router. This default setting means that if you work very actively or have many users who generate a lot of traffic on your VPN connection, then your router will renegotiate the VPN connection to our Router / Firewall within a shorter time frame. There is nothing wrong with this under normal circumstances. Our experience is that if you avoid this renegotiation, there will be no loss of the connection to the Remote Desktop. Therefore, your Router / Firewall must set up under the VPN connection Security Association Lifetime, Time = 24 Traffic Volume = 2147483647 kBytes.

With these settings you will, in our experience, you get a stable connection, the shortest login times as well as the most stable printer installation for your Picasso. If you or your local IT employee would rather outsource this job, AK Techotel is happy to offer to carry out the work.